Privacy Policy

Last Updated: 19 April 2026

This Privacy Policy describes how MICE Emporio India LLP ("Company", "we", "us", or "our"), operating at www.miceemporio.com, collects, uses, and protects your personal information. We are committed to your privacy and comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

By using our website or submitting your details, you consent to the practices described in this policy.

1. Information We Collect

We collect the following categories of personal data:

Identity data: Name, company name.
Contact data: Email address, phone number.
Usage data: Pages visited, time spent, referring URL, browser type, IP address (collected automatically via cookies and Google Analytics).
Communications data: Messages or enquiries you send us via forms, email, or WhatsApp.

We do not collect sensitive personal data (financial information, Aadhaar, PAN, health data, etc.) through our website.

2. How We Use Your Information

We use your personal data for the following purposes:

To respond to your enquiries and provide requested services.
To send you proposals, quotations, and event-related communications.
To follow up via phone, email, or WhatsApp regarding your corporate event or travel requirements.
To improve our website content and user experience.
To measure marketing effectiveness through analytics (only with your consent).
To comply with legal obligations.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. A cookie is a small text file stored on your device. We use the following types:

Type	Purpose	Consent Required
Essential	Session management, security (e.g. CSRF protection)	No
Analytics	Google Analytics — measures page visits, traffic sources	Yes
Marketing	Google Ads / Google Tag Manager — serves relevant ads, tracks conversions	Yes

We use Google Tag Manager (GTM-TGHJ23KN) to manage our analytics and advertising tags. GTM and any tags it fires (including Google Analytics and Google Ads conversion tracking) are only loaded after you click "Accept All" on our cookie consent banner.

You can withdraw consent or change your preferences at any time by clearing your browser's local storage or using your browser's built-in cookie controls. Refusing or withdrawing consent will not affect your ability to use our website.

4. Legal Basis for Processing

Under the DPDP Act 2023, we process your personal data on the following bases:

Consent: For marketing communications and analytics cookies.
Legitimate interest: To respond to your enquiries and provide our services.
Legal obligation: Where required by applicable Indian law.

5. Data Sharing

We do not sell, rent, or trade your personal data. We may share it only with:

Service delivery partners: Vendors (venues, hotels, travel agencies) strictly necessary to fulfil your booked event — only with your knowledge.
Technology providers: Google LLC (Analytics, Ads, Maps) under their own privacy policies and standard contractual clauses.
Legal authorities: Where required by Indian law, court order, or regulatory obligation.

6. Data Retention

We retain your personal data for as long as necessary for the purposes described above:

Enquiry data (name, phone, email): 3 years from last contact, or until you request deletion.
Client event records: 7 years (required for GST/accounting compliance under Indian law).
Analytics data: As per Google Analytics' default retention (26 months).
Cookie consent records: Stored in your browser's local storage until you clear it.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

Encryption of all personal data stored in our database (AES-256).
HTTPS with HSTS enforced on all pages.
Access controls limiting data access to authorised personnel only.
Database stored outside the public web root.

8. Your Rights (DPDP Act 2023)

As a data principal under the DPDP Act 2023, you have the right to:

Access: Request confirmation of what personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete data.
Erasure: Request deletion of your personal data (subject to legal retention obligations).
Withdraw consent: Withdraw consent for marketing or analytics processing at any time.
Grievance redressal: Lodge a complaint with our Grievance Officer (see below).

To exercise any of these rights, please contact our Grievance Officer.

9. Grievance Officer

As required under the DPDP Act 2023, we have designated a Grievance Officer for privacy-related complaints:

Name: Nitesh (Founder, MICE Emporio India LLP)
Address: Plot No 479, Lower Ground Floor, Sector-19, Dwarka, New Delhi – 110075
Email: info@miceemporio.com
Response time: We will acknowledge your complaint within 48 hours and resolve it within 30 days.

10. Children's Privacy

Our website and services are directed at businesses and corporate professionals. We do not knowingly collect personal data from individuals under 18 years of age.

11. Links to Other Websites

Our website may contain links to third-party websites (e.g. social media, Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

For general privacy questions:

Email: info@miceemporio.com
Phone: +91 9971010685
Website: www.miceemporio.com